What if my credit card gets lost or stolen?
What if there are unauthorized charges on my stolen card?
What if I want to dispute a charge on my statement?
Where do I send my payments?
Are there other ways I can make payments?
What is the Tennessee State Bank eCustomer Service?
What information is needed to use eCustomer Service?
How much does it cost to view my transaction activity online?
What account information can I see on eCustomer Service?
Who do I contact if I have an issue with an item within my online transaction activity?
If I use this service, will I still get a paper statement in the mail?
What security measures does eCustomer Service use?
Can anyone other than the cardholder view statements or make bill payments?

What if my credit card gets lost or stolen?

If you have a missing credit card, report it immediately to our 24-hour Customer Service number,
1-800-556-5678. This phone number is also printed on your monthly statements. We will cancel your
card and send you a new one.

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What if there are unauthorized charges on my stolen card?

If your card is stolen, you're not liable for these charges. If you suspect your card has been stolen you
should call us right away at (865)429-2273.

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What if I want to dispute a charge on my statement?

If you have a problem with the quality of property or services that you have purchased with your
Tennessee State Bank Credit Card, and you have tried in good faith to correct the problem with the
merchant, call us at
(865)429-2273.

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Where do I send my payments?

Please send any Tennessee State Bank Credit Card payments via regular mail to:

Tennessee State Bank
Card Services Dept.
PO Box 1260
Pigeon Forge, TN 37868

Please include your credit card account number on your check.

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Are there other ways I can make payments?

Yes. You can pay your bill online using the Tennessee State Bank web site.

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What is the Tennessee State Bank eCustomer Service?

Tennessee State Bank eCustomer Service provides an easy and secure way to view your credit card
account information online. With this service you can view your account summary and transaction
information and make payments, all from the convenience of your desktop.

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What information is needed to use eCustomer Service?

To use eCustomer Service, click on the "Sign In" button located at the top of the page. You will be asked
to provide certain security information. This information helps us to authenticate you and to provide
you with the correct account information.

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How much does it cost to view my transaction activity online?

ECustomer Service is a free service provided to your company as a feature of your Tennessee State Bank
Credit Card.

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What account information can I see on eCustomer Service?

ECustomer Service includes account summary information and your monthly transaction activity for the
current and two previous billing cycles. For your convenience, you can also view your transaction activity
since your latest paper statement was issued through the mail.

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Who do I contact if I have an issue with an item within my online transaction activity?

If you have questions about charges to your account, transactions on your account or any other account
information displayed on this Web site, please call (865)429-2273. This number is also available after
you sign in.

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If I use this service, will I still get a paper statement in the mail?

Unless you elect to receive your statement online, use of this service will not have any effect on whether
or not you get a paper statement in the mail. All company control
accounts and individually billed accounts will receive a paper statement in the mail.

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What security measures does eCustomer Service use?

We use advanced encryption techniques, including Secure Socket Layer technology, to protect the
information you provide to us over the Internet. You can tell that the session is secure when you see a
locked padlock displayed at the bottom of most browser windows. In addition, before displaying any
transaction activity information online, we verify the identity of the cardholder, using the sign in or
enrollment information.

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Can anyone other than the cardholder view statements or make bill payments?

The information requested on the Sign In page is designed so that all cardholders can enter the site and
view their own account information. In the case of business cards, the company or control account can
view the account information of all sub-accounts and make payments on the company or control
account. Sub-accounts can view only their own account information. In the case of consumer cards, all
cardholders can enter the site, view their own account information and make payments on their own,
individual account. For quality assurance, customer service or account maintenance purposes,
Tennessee State Bank and its employees and agents may also access your account information through
this Web site.

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